In today’s digital landscape, simply showcasing a product on a website is no longer enough to drive sales. Customers crave authenticity and trust and want to see products in action, being used by real people. This is where the power of user-generated content (UGC) comes into play.
Did you know that according to a recent survey, 86% of consumers say that UGC is crucial when making purchasing decisions? UGC, encompassing customer reviews, social media posts, photos, videos, and more, has revolutionized how ecommerce platforms connect with their brand audience. By harnessing the influence of UGC, businesses can build trust, drive sales, and create engaging experiences for their customers. Let’s delve into the transformative impact of UGC on ecommerce platforms and explore how it has become an essential component of successful online selling.
Please note! When referring to User Generated Content (UGC), we exclude collaborations with influencers. Instead, we focus solely on the content created by your customers and the influential community surrounding your brand. It’s about harnessing the authentic experiences and perspectives of those who engage with your products or services, adding a genuine touch to your brand narrative.
The Power of People’s Trust:
In an era of information overload and paid advertisements, consumers are becoming increasingly skeptical of traditional marketing tactics. They seek genuine recommendations and real experiences before making purchasing decisions. This is where UGC content shines, as it taps into the power of people’s trust. When customers see others using and endorsing a product, they feel more confident and reassured in their own purchasing choices. In fact, 93% of consumers say that UGC has influenced their purchasing decisions, as reported by Adweek. This statistic highlights the significance of UGC in today’s consumer mindset.
From Passive Observers to Active Participants:
The rise of social media and digital platforms has transformed consumers from passive observers to active participants in the marketing process. People want to engage with brands on social media platforms and fellow customers, share their experiences, and seek recommendations. UGC provides a medium for this active participation, allowing customers to contribute their voices and stories to the brand narrative. By sharing their experiences through UGC, customers become brand advocates and valuable assets in influencing others’ purchasing decisions. It’s a win-win situation: customers gain a sense of belonging and empowerment, while brands benefit from increased engagement and customer loyalty.
Real-Life Proof in a Digital World:
In the absence of physical stores where customers can see, touch, and try products, UGC fills the gap by providing real-life proof in the digital realm. Customers want to visualize how a product fits into their lives, and UGC allows them to do just that. Through photos, videos, and reviews from real customers, potential buyers can envision themselves using the product and gauge its suitability for their needs. This emotional connection established through UGC fosters trust and drives conversions. Statistics show that UGC results in 29% higher conversion rates than campaigns that don’t use it.
UGC By the Numbers
UGC is not just a fleeting marketing strategy; it holds substantial weight in influencing purchasing decisions. Astonishingly, a whopping 79% of people affirm that UGC highly impacts their choices when it comes to buying products. This statistic underscores the significance of UGC in today’s consumer landscape, where authenticity and authentic experiences hold great value. Nowadays, featuring your user-generated videos on your e-commerce product pages has become incredibly convenient. With BrandLens, embedding all your collected videos on your website is effortless, allowing you to showcase user-generated content seamlessly.
One of the most remarkable aspects of UGC is that it allows your customers to become brand advocates and sales promoters on your behalf. In the realm of ecommerce, this opportunity is simply too valuable to overlook. By leveraging UGC, you enable your satisfied customers to share their positive experiences, thus amplifying your brand’s reach and credibility.
The influence of authenticity cannot be underestimated. More than 90% of consumers emphasize that authenticity significantly affects their preference for brands and their decision to support them. This highlights the power of UGC in providing an authentic representation of your products or services, fostering trust and loyalty among your customer base.
Moreover, a study conducted at the University of California demonstrated that millennials find user-generated content to be 35% more memorable than content originating from traditional media sources. This finding reinforces the idea that UGC resonates deeply with younger generations, who increasingly rely on the experiences and recommendations of their peers.
How can you start building your bank of UGC?
There are various approaches you can take, ranging from starting a contest on your social media profiles to following up with customers via email and encouraging them to share their stories through selfie videos. Additionally, leveraging UGC video content creation platforms like BrandLens can provide an efficient and effective way to collect and manage user-generated videos. By actively engaging with your customers with your brand and empowering them to contribute their experiences, you can create a rich repository of UGC that speaks volumes about your brand’s authenticity and quality.
Put another way; there are two things to consider when collecting UGC videos for your brand:
- Simplify the review process, making it easy for customers to share their experiences and feedback.
- Encourage UGC creation by offering incentives such as discounts, exclusive offers, or contests.
Measuring the Impact of UGC
To gauge the success of UGC initiatives, track and analyze relevant metrics:
Compare conversion rates for products with UGC versus those without to understand the impact on sales.
Monitor user engagement, such as the number of likes, shares, and comments on UGC posts, to gauge customer interest and brand affinity.