How to Collect Videos From Customers: A Step-by-Step Guide

Image show show a girl in a video with text how to collect videos from customers

Collecting videos from customers is not just about giving people somewhere to upload a file. You need to decide what you want, reach the right audience, guide each recording, collect permission, and organize every submission. The process can support customer stories, product demonstrations, community videos, contests, fan participation, creative challenges, event content, and ongoing UGC…

EDUCAUSE 2026: Why Authentic Assessment in Higher Education Is the Next Technology Challenge

EDUCAUSE 2026 featured image showing a student presenting a project by video on a laptop, with digital assessment workflows displayed on a tablet.

As higher education leaders prepare for EDUCAUSE 2026, the most important artificial intelligence conversation may not concern which model a campus should license. It may concern whether institutions can still tell what students have learned. The rise of authentic assessment in higher education reflects a growing weakness in traditional assessment design. Essays, reports, code, and…

IAAPA Expo Europe 2026: Six Attractions Industry Trends Shaping 2027

Visitors entering a modern entertainment venue beside a roller coaster, illustrating accessibility, immersive experiences, and attractions industry growth.

IAAPA Expo Europe 2026 arrives while the attractions industry is rethinking where growth will come from. New rides still matter, but attendance alone is no longer a dependable strategy in mature markets. Operators are dealing with cautious consumer spending, unpredictable weather, capital pressure, accessibility requirements, and changing discovery habits. At the same time, demand for…

What to Expect at UNBOUND 2026: Why Customer Participation Is the Growth Strategy to Watch

Marketing conference attendee preparing for UNBOUND 2026 with notes about customer participation, community-led growth, user-generated content, and AI strategy.

UNBOUND 2026 will offer marketers hundreds of ideas for generating more traffic, content, leads, and efficiency. The harder question is what will still create growth when everyone gains access to the same AI tools. The answer may be customer participation. As content production becomes faster and search traffic becomes less dependable, brands need assets competitors…

What to Expect at Brandweek 2026: Five Questions for Every AI and UGC Session

Marketing professional reviewing a five-question AI and user-generated content evaluation framework before attending Brandweek 2026 in Atlanta.

Brandweek 2026 will give marketers no shortage of ideas about artificial intelligence. The harder task will be deciding which ideas deserve attention after the event ends. AI can produce more assets, shorten workflows, and support personalization. Those capabilities matter. Yet more content does not automatically create more customer involvement, greater trust, or a stronger brand….

How Long Should a Testimonial Video Submission Be? A Practical Guide by Use Case

Woman recording a customer testimonial video on her phone beside visual guides for 30-second, 60–90-second, 60–120-second, and three-minute submissions.

Most testimonial requests give customers too much time and too little direction. A testimonial video submission should usually be between 30 and 90 seconds. That is enough time to share a specific experience without forcing the customer to deliver a speech. More complex customer stories may need up to three minutes, but they should be…

Museum Visitor Engagement: How to Turn Visitors Into Storytellers

Museum visitor recording a selfie video in front of an exhibit as part of a visitor storytelling experience.

Museums are full of stories. The problem is that too many of them stop at the exit. A visitor may spend an hour with an exhibition, feel something real, tell a friend later, post a photo, or remember one object for years. But most museums capture only the attendance number, not the meaning the visitor…

How to Collect Video Submissions From Anyone Without Upload Chaos

Featured image for a BrandLens blog post about how to collect video submissions from anyone using link or QR access, teleprompted prompts, consent capture, and organized review.

Most teams do not struggle to collect video submissions because people cannot record video. They struggle because the collection process was never designed as a real workflow. A customer records something useful. A fan captures a great reaction. An employee shares a strong story. Then the video gets sent through email, uploaded into a folder,…

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